The service level agreement that could be translated into French as a “service contract,” “service contract” or simply a “service contract” is therefore a contract (or part of the service contract) that formalizes the quality of the service concerned. In practice, the concept of S ALS is sometimes used by reference to the terms and/or performance (of the service) as defined in the contract. The technical specifications of an ALS are generally described by either a Service Level Specification (SLS) that could be translated into French by Level Specification Service or SLO (Service Level Objectives) which could be translated into French. The SLS is technically a guide that sets out certain criteria that the service must provide. For its part, the SLO proposes the necessary measures to measure the quality of services as described in the SLS. Definition of alS The Service Level Agreement or SLA is a contract or part of a contract whereby an IT service provider undertakes to provide a number of services to one or more customers. In other words, it`s about… Many D ALS meet ITIL specifications for IT services. Like the formalization of a negotiated agreement between two parties. It is a contract between the customer and the supplier, or between suppliers.
It imposes in writing the expectation of the parties as to the content of the benefits, their terms of execution, the responsibilities of the parties, the guarantees, i.e. at the level of the service. For example, the ALS may indicate availability, performance, operation or any other attribute of the service concerned, such as billing.B. billing or penalty (financial or otherwise) in the event of a violation of the ALS DAS. The ALS of a service (network, accommodation, etc.) can be validated in three ways: the Service Level Agreement, or SLA is a contract or part of a contract by which an IT service provider requires to provide a certain number of services to one or more customers.